Refund Policy

Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
All refund claims can be made either in writing, email, Live Help or via telephone - the following information is required:
1. Your LocalQuoter reference number
2. If a service failure; your parcel tracking number will be required.

Please note that refunds can’t be processed for any consequential loss.
Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.
Refunds will take between seven (7) and ten (10) days to process as all refunds have to undergo a process to ensure that no collection took place.
If you have any questions on the above, please contact our office prior to sending your parcel.



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Why do we ask for your contact details?

Many of our companies can offer extra discounts for Internet-Generated sales enquiries. This requires proof that it was actually you receiving the quotation.

There is a good chance that we can pass your enquiry to a reputable local company with intimate knowledge of your street - this helps them prepare a site survey more quickly and more easily - saving you time and money.

Your details remain totally confidential and are passed only to companies with your consent. We cannot obtain this consent if we cannot contact you. This means you wouldn't qualify for the Internet Discounts from local companies.

If you would rather speak to a person - you can always call
0800 021 3211
Our opening hours are: Monday-Thursday: 8.30am - 8.30pm, Friday: 8.30am - 5pm, Sunday: 11am - 6pm